When you use our services, you trust us with your information. We make our best

efforts to safeguard your information and give you complete control over its usage,

because we consider it our duty to priorities your comfort and safety. We assure you

that we will only use this data to enhance your experience with us, and to offer more

personalized solutions for securing your financial well-being.

This privacy policy will help you understand which information we collect, why we collect it and how

we use it.

By using our services or providing information or data to us, you agree to the collection and use of

such information in accordance with this privacy policy.

Scope of this privacy policy

This privacy policy is applicable to all the users of this website, platform, or application

for the information or data provided by them to us via this website, platform, or

application.

If you do not agree with this privacy policy, please do not use this service and do not

share any of your information. This privacy policy defines the data collection, use of the

data, disclosure of the data, your rights over the data, and security of the data.

Collection of data (personal and non-personal)

Personal data: The methods by which we collect your personal information include, but

are not limited to, the following:

When you register on our website and/or application.

When you disclose your personal information, financial profile and/or family background

to us during course of receiving services.

When you use the features on our website and/or application.

When you provide access to any other website and/or application.

By the use of cookies.

The data or information is collected to provide you with personalised and enhanced

products and services.

The personal data that we collect includes: name, PAN card details, AADHAAR card

details, mobile number, email, date of birth, gender, address, banking details, income-

related details, employment-related details, family details, etc. We also collect KYC

details, credit information, assets, bank transactions, bank account balance, etc. with

your explicit consent.

Non-personal data: Sharing non-personal data does not disclose your identity.

Under non-personal data, we collect technical information about your activities and

interaction with our website, application, or platform. We use this data to understand

user behaviour and improve our services.

Purpose of data collection and use of information

We use the data and information that we collect for various purposes. Below are some

important uses of the data:

To help you reimagine your personal finances.

To understand your MoneySign® profile.

To provide you with hyper-personalised services and products.

To notify and update you with information and communication that is relevant to you.

To provide information to our affiliate companies and other authorised parties to offer

you relevant value-added services.

To fulfil all compliances as per regulatory requirements.

To monitor the usage of the service.

To detect, prevent and address technical issues.

Disclosure of your data

We ensure that none of your data is disclosed to any unauthorised person or entity.

However, the data may be disclosed to or shared with:

A regulator or any other government authority:

We may disclose your data to any regulator or government entity, in order to comply

with legal or regulatory requirements.

Contracting parties:

We may transmit or share your information with our service providers, group

companies, or business partners, as necessary, in order to provide our services. In

addition to the aforementioned scenarios, with your prior consent, we may divulge your

personal information to third parties.

Rights to information

You have the right to request your personal information as it belongs to you. You can

also request to modify or change your data, subject to the regulatory and internal policy

and compliance of 1 Finance.

You can reach out to us through the contact details mentioned below for any service

request, information or query related to your data.

Security and legal obligations

We take data security seriously. We understand the value of data and the implication of

data loss. We follow industry standards and best practices for the security and safety of

your data.

The platform is authenticated by SSL certificates and the data is transmitted between

the server and device using HTTPS protocol encryption.

No one except you can access your OTP or password. To protect your data, please

protect your handset from unauthorised usage.

In case there is a data security issue or if you think that your data is compromised,

please change your password immediately and inform us at the contact details

mentioned below.

We are legally bound by the (Indian) Information Technology Act, 2000 and rules

specified thereunder, and shall comply with all its provisions. Under Section 43A of the

(Indian) Information Technology Act, 2000, we must maintain reasonable safety

measures and establish security procedures to safeguard your data and information.

Data retention period

We retain users’ data as per the requirement of regulations and laws and do not retain

your data for longer than mandated

Changes to privacy policy

Any change to the privacy policy will be effective from the date when it is updated and

published on the website, application, or platform.

We reserve the right to change the privacy policy at any time without any prior intimation

to the user.

It is the responsibility of the user to periodically review the privacy policy, and if the user

is not comfortable with any or all of the changes made to the privacy policy, the user

may choose to discontinue the service and inform us at the contact details provided

below.

Queries and complaints

If the user has any query or complaint related to the use of their data or information,

they can write to us at the contact details mentioned below.